4 Ways to Quickly Build Trust in a Conversation, According to a Former FBI Hostage Negotiator
Crack the code of trust for your business interactions, just like a hostage negotiator. When
- Keynotes
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- Crisis Communications
The American Planning Association (APA), a professional organization committed to providing resources and networking opportunities for planners, was gearing up for their annual conference.
APA faced significant obstacles:
APA’s staff and board needed external expertise to address the conflict while ensuring the event remained on track.
APA engaged crisis management and event strategy experts Adele and Chip to guide them through this delicate situation.
Our approach included:
With years of experience, we implemented a tailored strategy to navigate the complexities and safeguard APA’s goals in just a few weeks.
Our firm delivered significant outcomes for APA, resolving the crisis swiftly and effectively.
Key achievements included:
The success underscored the value of expert guidance, as reflected in the praise from APA’s leadership.
While the circumstances, emotions, and energy were unfamiliar to us, their approach and style conveyed a sense of calm, confidence, and deliberateness… With their expert guidance and encouragement, we were able to de-escalate, avoid disruption, and even reset some fraught relationships in just a few weeks.
I highly recommend Adele and Chip to any colleague who is experiencing or anticipating a crisis and advise them to make that call sooner rather than later.
When unexpected challenges threaten your organization’s reputation or operations, our crisis management expertise delivers swift, effective solutions. We help with:
Crack the code of trust for your business interactions, just like a hostage negotiator. When
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